Frequently Asked Questions
📦 Ordering, Shipping, and Stock
Q: Where do we ship to?
We ship to anywhere in Australia and New Zealand using Australia Post. You may select from either standard or express postage at the checkout.
Q: How long will my order take to arrive?
Most orders are dispatched within 24 hours. As we are based in Southwest Victoria, delivery times may vary depending on your location, but we aim to get your instruments to you ASAP. If you require your items urgently, we recommend selecting the Express Post option at the checkout!
Q: Can I track my order?
Absolutely. Once your order ships, we’ll send you tracking details so you can keep an eye on its journey.
Q: Where are the instruments manufactured, and how does the quality compare to other suppliers?
Our unique range of items are sourced from high quality manufactures across North America, Europe, and Asia. Prior to selecting manufacturers, we request samples which are then rigorously tested by our team (tested in private practice medical and veterinary clinics to simulate normal wear and tear, autoclaved several times etc.). If the sample instrument passes the quality assessment, we add the item to our online store. We strive to source instruments which offer affordability whilst excelling in quality – which is what Australian and New Zealand medical professionals demand. We thank you for your patience while we continue to source new manufacturers to grown our line of stocked items.
Q: Does my clinic/hospital need to create an account to make purchases?
We do not currently offer accounts to make purchases – instead, all customers are to proceed with purchases through our online store for simplicity purposes.
Q: Will I be provided with a tax invoice for my purchase?
Absolutely! We will send you a tax invoice in an email when we ship your order. The email will also include a tracking number for shipping. As we are a small business, we are not currently registered for GST – for this reason, you may notice that we do not charge tax on our orders. This may be subject to change over the next year as we continue to expand our sales.
Q: Do you offer discounts for bulk or clinic purchases?
As our prices are already very competitive compared to other surgical suppliers in Australia and New Zealand, we do not offer additional discounts. Larger orders are also heavier and cost more to ship, and for bulk purchases we absorb this additional cost and do not pass it on to our customers (we only charge a flat-rate shipping).
Q: Can I request a product you don’t currently stock?
Yes—if there’s a specific instrument or product you’d like us to carry, let us know by sending an email to orders@auss.au. We’re always expanding our range based on customer feedback and may have the item you are after in the quality assessment stage. We will contact our manufacturers and request samples of the instrument you are looking for – if the quality is suitable, we will provide the product to you and add it to our online store for future customers to purchase. If the quality is not suitable, we will notify you, and request additional samples from different suppliers. This process may take several months if several samples must be assessed.